MANAGED IT & SUPPORT
Guaranteed response times, not lip service.
Ongoing management of your IT with defined response times, proactive monitoring and a dedicated contact. You report a problem, we take care of it — predictable, calculable, no nasty surprises.
We monitor servers, network and backups around the clock and often catch issues before you notice them.
Fixed response times per SLA tier — agreed in writing, not just promised.
Operating systems and software stay current and secure. Automated, without your involvement.
Always the same person who knows your environment. No anonymous call center, no hold queue.
A transparent overview: what happened, what got done, where your IT stands.
Together we define response times and scope that fit your operation.
We take over monitoring and documentation and set up the service.
Continuous monitoring, fast response, monthly reporting. You stay in control.
Billed predictably per workstation or as a flat rate. The exact terms depend on scope and SLA tier — we discuss that individually.
A service-level agreement defines how fast we respond to which kind of issue. Higher tier = faster guaranteed response.
We complement or replace — whatever you need. Also as relief for an existing IT department.
Free initial call, 15 minutes, no strings attached. We look at your situation and tell you honestly where the potential is.